Wondering what CRM stands for? Here, for those of you who might be wondering, is the definition of CRM software from Wikipedia.
I couldn't have said it any better myself!
Customer Relationship Management Software
From Wikipedia, the free encyclopedia
Customer relationship management (CRM) is a widely-implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing, customer service, and technical support. The overall goals are to find, attract, and win new clients, nurture and retain those the company already has, entice former clients back into the fold, and reduce the costs of marketing and client service.
If you are looking for a CRM solution for your small business I would highly recommend Insightly! Check it out- they offer a free 2 user account to get started. The paid tiers start at about $15 per month per user. Tons of features, easy to use and integrated with your Google Apps/G Suite- this is my favorite for our small business clients!